7 Days Money-Back Guarantee Terms

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your hoodie, we offer a 7 Days Money-Back Guarantee. Below are the terms and conditions:

Eligibility for a Refund:

1. The request for a refund must be initiated within 7 calendar days from the date of delivery.
2. The item must be unused, unwashed, and in its original condition, including all tags and packaging.
3. Customized or personalized hoodies (e.g., with names, initials, or unique designs) are non-refundable unless there is a defect or error on our part.

How to Request a Refund:

1. Email us at [hello@hoodie-hero.com] with your order number and reason for the refund.
2. Attach photos if the item is defective, damaged, or incorrect.
3. Once your request is reviewed and approved, you will receive instructions on how to return the item.

Return Shipping:

1. Customers are responsible for return shipping costs unless the item is defective or the wrong product was delivered.
2. We recommend using a trackable shipping service to ensure your return is received.

Processing the Refund:

1. Refunds will be issued to your original payment method within 5-7 business days after we receive and inspect the returned item.
2. Shipping fees, if applicable, are non-refundable.

Non-Eligible Refunds:

1. Items returned after 7 days from delivery.
2. Items that are used, washed, or damaged by the customer.
3. Customized or personalized items unless there is a manufacturing defect.

Exchanges:

If you'd prefer an exchange instead of a refund, please let us know, and we’ll be happy to assist you.